THE City’s Revenue Management Unit has made some changes to the face of the standard Municipal bill to ensure the document is simplified and reader friendly. Head of the Revenue Management Unit Lihle Ndzelu said the change was necessary and will assist customers. “After taking into consideration customers difficulties understanding their monthly charges, the Municipality has worked to improve its statements.” The consolidated total will remain as the opening balance; however, the major change is that all charges are listed on page 1.

Property rates, water, electricity, sewerage, refuse and others, appears on the first page so the customer does not have to flip through pages 2 and 3 to check the total charge. Pages 2 and 3 will still provide the customer with a detailed analysis for each service charge. With the Debt Relief Programme concluding in December 2024, customers that have made payment arrangements will be reminded of this on the first page as well. It will reflect as “Credit Authority Agreement” and will stipulate the instalment as well. Customers are to note that if they have registered for the Debt Relief Programme, or made a payment arrangement, the full required instalment must be paid to prevent the account falling back into arrears. Account holders are also encouraged to make sure they register on the City’s e Services platform so they may receive their bills online. They can also make payment directly from the portal.