eThekwini Water and Sanitation is a unit of the eThekwini municipality and is responsible for the provision of water and sanitation services to all customers in the municipality. We have as our core values, a customer focus, cost consciousness and a concern for the well-being of our staff.
Water Saving Tips
eThekwini Water Rationing Schedule
Key Contact Numbers
| 24 hour Faults (SMS only) - 43554 |
| WhatsApp Water Reporting Line - 073 148 3477 |
| 24 hour Faults - 080 13 13 013 (Toll free for fixed line calls) |
| Account Queries - 080 13 13 013 |
| Water Pollution Complaints and Emergencies - 080 13 13 013 |
| Email address - Eservices@durban.gov.za |
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All numbers listed below prefaced by +27 for international callers (Please drop the leading zero)
Head Office, 3 Prior Road, Durban - 031 311 1111
Head Office Fax - 031 311 8699
Head Office Address - P.O. Box 1038 Durban 4000 South Africa |
Our Customer Care Center is open 24 hours a day
Customer warning - Geyser Installation
Customer Service Charter
Service Level Standards
Directions from King Shaka International Airport
Walk-In Centres
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Prior Road Head Office
3 Prior Road, Durban
Weekdays: 07h15 - 15h30
Saturdays: 07h30 - 11h30 |
Verulam Sizakala Customer Care
151 Wicks Street, Verulam
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h30 |
Pinetown Sizakala Customer Care
(Civic Centre)
60 Kings Road, Pinetown
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h30 |
Hammarsdale Water Office
58 Anderson Road, Hammarsdale
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h30 |
| Kingsburgh Sizakala Customer Care
729 Mayors Mews, Kingsburgh
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h30 |
Mega City Sizakala Customer Care
50 Mangosuthu Highway, Umlazi
Weekdays: 07h15 - 15h30
Saturdays: 07h30 - 11h30 |
| Illovu Sizakala Customer Care
Lot 10994 Street 10451, Illovu
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h30
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Hillcrest Sizakala Customer Care
22 Delamore Road, Hillcrest
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h30, open on first and last Saturday of each month
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